Privacy Policy

1. Who we are

Woof & Meow ('we', 'us') sells digital products — landing page templates, contact forms and PDF guides — for dog and cat owners, trainers and small pet businesses in South Africa.

You can reach us at woofandmeow.shop25@gmail.com with any question about this policy.

2. Information we collect

When you buy from us we collect the information needed to deliver your order: your name, email address, and the details of what you purchased.

If you contact us by email or through a form, we keep the details of that conversation so we can help you.

We do not collect or store your card number. Payments are processed entirely by our payment providers (Paystack and Stripe), who handle your payment details under their own security and privacy terms.

3. How we use your information

We use your information to deliver the products you bought (including download links sent to your email), to provide support, and to keep proper records of sales as required by South African law.

We may also use your email to send occasional updates about new products. You can ask us to stop at any time.

4. Who we share it with

We only share information with the service providers that make the store work: our payment processors (Paystack and Stripe) and our email delivery services. We never sell your personal information.

We may disclose information when required by law or to protect our legal rights.

5. Cookies and analytics

Our website uses basic cookies and analytics tools to understand how visitors use the site and to measure the success of our marketing. These tools may collect information such as pages visited and approximate location.

You can block or delete cookies in your browser settings at any time; the store will keep working.

6. How long we keep it

We keep your purchase records for as long as needed for tax and accounting purposes (currently five years under South African law), and email conversations for as long as needed to support you.

7. Your rights

Under South Africa's Protection of Personal Information Act (POPIA), you can ask us to confirm what personal information we hold about you, request a correction, or ask us to delete what we no longer need.

Email woofandmeow.shop25@gmail.com and we will respond within a reasonable time.

8. Changes to this policy

If we change this policy we will publish the updated version on this page with a new effective date.